1. Identify the titles, roles and skillsets of supervisors. 2. Recognize different decision-making processes and the beneficial aspects of each. 3. Recognize examples of how to improve work objectives and understand the concept of management by objectives (MBO). 4. Recognize the planning process and the supervisor’s role in planning. 5. Identify the rationale behind organizational structure and recognize how roles and individuals interact within the structure. 6. Recognize ways to improve communication within the organization. 7. Recognize different motivation theories and strategies. 8. Identify examples of training experiences. 9. Recognize the steps necessary to improve team productivity. 10. Identify ways to help counsel employees and recognize the value and attributes of performance appraisals. 11. Identify the root cause of absenteeism and tardiness problems. 12. Recognize the effects of conflicts within an organization. 13. Identify the regulations and the enforcement policies governing diverse groups. 14. Recognize different methods for confronting problem employees. 15. Identify the elements within a labor contract and recognize how to minimize labor grievances. 16. Recognize the reasons for disciplinary action and the disciplinary steps a supervisor can take. 17. Identify typical cost categories and cost reduction strategies. 18. Identify unsafe conditions in the physical environment and ways to help prevent accidents. 19. Identify different ethical standards and elements of organization politics. 20. Identify ways to establish good work habits and improve time usage. 21. Identify self-development programs for career advancement.

1. Recognize the definition of organizational behavior. 2. Identify different theories and views on organizational behavior. 3. Recognize the manager’s job in terms of managerial functions, roles, and skills. 4. Recognize different principles on the function of management. 5. Identify different aspects of an organization, including ethics, diversity, and ways to manage for effectiveness from the perspective of organizational behavior. 6. Recognize different theories of motivation and how they apply in the organization. 7. Identify how goals can be set to motivate high levels of job performance. 8. Identify ways in which jobs can be designed to enhance motivation. 9. Recognize important characteristics of job satisfaction. 10. Identify steps that management can take to improve mentoring programs. 11. Identify characteristics of diversity management programs and how management can make them successful. 12. Recognize the elements of sexual harassment in the workplace. 13. Recognize information communication channels within an organization. 14. Identify various methods for improving organizational communication. 15. Identify the main types of power in an organization. 16. Identify how groups develop and perform in organizations. 17. Recognize the advantages and disadvantages of teams vs. individual contributions. 18. Recognize leadership styles such as the task-oriented and the relationship-oriented styles, and how they can affect team behavior. 19. Identify the basic tenets of several leadership theories, including the LPC contingency theory and the path-goal theory of leadership, and how they can be implemented in an organization. 20. Recognize potential conflict triggers within the organization. 21. Identify the positive and negative consequences of conflict in organizations. 22. Identify techniques for managing conflict in organizations. 23. Distinguish between different assumptions regarding the rational decision-making process of a company.